Before payment
Service price, the nature of the plan or appointment, and known applicable charges should be shown before payment. Please review these details carefully. A payment confirmation does not replace the need to complete any required booking or partner process.
Payment issues
If money is debited but the service is not confirmed, do not make a second payment immediately. Contact us with the registered name, mobile number, payment date, amount, and payment reference. We will check the transaction with the relevant payment provider and, where applicable, the service partner.
Eligibility review
Each request is assessed on its facts. Duplicate or failed transactions are reviewed promptly. Confirmed appointments, already delivered services, consumed products, used membership benefits, and completed third-party charges may have different eligibility conditions. A refund is not automatic where a service has been delivered, a reserved slot has been held, or a partner's terms apply.
Partner-coordinated BCA services
Eligible BCA appointment payments are processed in coordination with the relevant BMS Wellnest booking and payment process. Any cancellation, rescheduling, or refund decision may require verification of the partner booking status and applicable partner terms. V1 Wellness Center will explain the route for a valid request and provide reasonable assistance in communicating it.
Timing and method
When a refund is approved, it is normally returned through the original payment channel where possible. Processing time depends on the payment provider, bank, and partner verification process. We cannot control delays caused by a bank, UPI network, payment gateway, or external service provider, but we will keep you informed of the status we can verify.
30-day customer satisfaction policy
Goods and service-tier balances processed by V1 Wellness Center are exchangeable or refundable in accordance with the center's stated 30-day customer satisfaction policy, product condition requirements, and applicable partner terms. Product performance concerns or return requests should be raised with facility management within thirty (30) days of the invoice generation date.
How to request support
Email [email protected] with the subject “Payment Support” and include your registered details and transaction reference. Never send a UPI PIN, card CVV, OTP, or account password. This policy does not limit rights that cannot be excluded under applicable law.
Effective date: 22 September 2026.